This document provides Maintenance Technicians with a standardized machine start-up procedure. It was written for K&N Filters’ Maintenance Department at their Dallas plant. It guides technicians through system homing, setup, dispensing, purging, and equipment checks. The procedure uses step-by-step instructions and images to help technicians properly complete each part of the process. The result is a properly initialized system with air removed from the chemical lines and key components verified. This ensures the machine is ready for consistent production operation. My manager was pleased with the document and provided it to his technicians for use in their daily duties and procedures.
Brandon & Clark Disaster Recovery Plan
I was tasked with developing a comprehensive Disaster Recovery Plan for Brandon & Clark to document how the company would respond to and recover from technology failures, cybersecurity incidents, and other disasters. I researched and organized complex IT information into clear recovery procedures covering critical systems, backups, communications, recovery objectives, team responsibilities, and step-by-step workflows. I transformed this technical information into a structured, professional document designed for practical use during an emergency. The completed plan was presented by Brandon & Clark to their insurance company as documentation of their disaster preparedness and recovery capabilities.
As lead researcher for a Master’s-level Technical Communication project, I evaluated Texas State University’s IT help resources through heuristic evaluations, focus groups, and user-centered research. I developed research questions, analyzed usability, language, navigation, and visual rhetoric—including graphic design, typography, layout, and overall website presentation—and researched emerging AI and language-model technologies. I synthesized our findings into recommendations for improving ITAC’s content, search, accessibility, and user experience. Our team produced an extensive research report and a 12-minute presentation video, delivering actionable recommendations to make ITAC’s technical resources clearer, more consistent, visually effective, and user-centered.
I designed and developed two digital travel brochures and e-learning pieces in MadCap Flare, featuring two distinct cities: Austin, Texas, and San Diego, California. I researched and organized content covering history, attractions, landmarks, culture, beaches, parks, festivals, and local experiences, while incorporating engaging visuals and intuitive navigation. Each project used menus, search functionality, and interactive design elements to create an accessible user experience. Together, these projects demonstrate the versatility of MadCap Flare for transforming diverse content into polished, engaging, and user-friendly digital experiences.
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